Contact Us

This is the page to use when you want to reach the editorial team behind Non Gamstop Bets — whether that's a factual correction on one of our bookmaker write-ups, a question about how a welcome offer actually works, or a suggestion for a site we haven't covered yet. We're an independent comparison site for UK sports bettors looking at bookmakers outside the Gamstop scheme, so we can talk you through what we've researched. We can't access your betting account, process a withdrawal or intervene in a dispute — those go to the operator, and we explain below how to escalate properly.

How to reach the editorial team

Use the contact form on this page. It reaches Alice Porter and the research team directly, and we read everything that comes in. To get a useful reply first time, include:

• The page you're writing about — a title or URL is enough
• The bookmaker name, if your message is about a specific operator listed here
• What you saw versus what we published, if you're flagging an error — a screenshot of the terms page helps enormously
• Whether you've already contacted the operator, for anything account-related

We aim to answer genuine editorial queries in the order they arrive. We don't publish a guaranteed response time because we're a small team and volumes vary. You must be 18 or over to bet, and we won't correspond about betting accounts with anyone who isn't.

What we can help with — and what we can't

Anything in the right-hand column belongs with the operator's own support desk first. If you're not getting anywhere there, ask them in writing for their complaints procedure and the details of the independent dispute body named in their terms. Keep your correspondence — a clear paper trail is worth more than volume.

Before you write: it might already be answered

A fair share of the messages we get are questions our existing pages cover in more depth than a reply ever could. Worth a look first:

• Who we are, how the site is funded and who writes the reviews — see our editorial background.
• Casino-side coverage from many of the same operators — see non Gamstop casinos reviewed.
• Deposit limits, time-outs, self-assessment tools and UK support organisations — see responsible gambling resources.
• How this site may be used and the limits of what we publish — see our terms and conditions.

Commercial relationships, stated plainly

Non Gamstop Bets makes money through affiliate arrangements. If you follow a link to a bookmaker and open an account, we may be paid a commission. That funding pays for the research; it does not buy a position on any list, and it does not change a rating. If a partner's offer carries a condition we think is onerous, we say so on the page. If you believe a commercial relationship has coloured something we've written, that's exactly the sort of message worth sending — say which line you mean and why.

Reporting an error on a bookmaker listing

Offers move fast, and non-Gamstop bookmakers change welcome terms more often than most. Our figures are checked as at the fact-check date shown on each page, but an operator can revise a percentage, a cap or a qualifying deposit at any time. If you find a discrepancy, tell us — corrections from readers are one of the reasons our pages stay usable.

These are the headline offers we currently list, and the sort of thing that most often needs updating:

Ratings are our own editorial scores, based on desk research into apps, bonus terms, market depth and banking. They are not customer review scores and they are not the product of us placing bets.

The three we're asked about most

Tenobet draws the most queries, largely because the headline number is the biggest in percentage-and-cap terms and readers want to know what it takes to unlock. It sits top of our list for the breadth of its sportsbook and a mobile interface that holds up on a phone without a separate download. The material conditions matter more than the number: 300% up to €3,000 is a matched-deposit style offer, so reaching the cap needs a very large deposit, and the bonus carries wagering and qualifying-odds rules you should read in full before depositing. The euro denomination is the honest limitation for a UK punter — you'll be dealing with conversion on deposits and withdrawals unless a GBP wallet is available at signup.

smash is second on rating and first on sheer headline size at 250% up to €5,000. It earns its place for in-play depth and a straightforward bet slip. Again, the cap is theoretical for most people: the percentage applies to what you actually put in, and the higher the bonus credited, the more turnover you need to clear it. Its limitation is thinner coverage on smaller domestic football tiers than some rivals, so if you bet lower-league English football regularly, check the market list before you commit.

Betninja is the one readers email about when they want both sports and casino under one account — its €1,000 plus 100 free spins package splits across the two, which suits mixed play and frustrates anyone who only bets sport. We rate it for the app experience and the speed of the cash-out button responding in running. The drawback: a combined sports-and-casino bonus usually means the spins portion carries its own separate wagering and game restrictions, so read the two halves as two offers rather than one.

Whichever you're asking about, the same principle applies to every welcome bonus on this page: none of them is free money. Each requires your own deposit, each has a time limit, minimum odds and wagering conditions, and those terms live on the operator's own promotions page, which is the version that governs.

Questions about payments

We're often asked which banking methods work, and we can only describe what we've verified on each operator's own banking page — we don't hold your funds and can't see your transactions. Broadly, sites in this category tend to support debit cards, bank transfer, e-wallets and, at some, cryptocurrency. What varies, and what you should check before depositing, is the minimum deposit, whether withdrawals must return to the method you paid in with, the processing window after approval, and whether currency conversion applies when the site prices in euros or dollars rather than GBP. If a payment hasn't arrived, that is an operator matter — contact their support with the transaction reference and the timestamp.

Betting responsibly, and why we won't help you unblock anything

Bookmakers without a UK Gambling Commission licence are regulated in the jurisdictions where they are established rather than by the Commission, which means UK-specific protections such as Gamstop, the UKGC complaints route and certain deposit-limit rules don't apply in the same way. That changes what recourse looks like, so it's worth knowing before you sign up rather than after. Everyone betting here must be 18 or over.

If you registered with Gamstop and are now finding the decision hard to sit with, please read our responsible gambling page before you write to us. It lists the UK support services available free and confidentially, plus the tools most operators offer directly — deposit caps, session reminders, cooling-off periods and account closure. We'll point you there kindly, but we won't help anyone circumvent a limit they've set for themselves.

Press, partnerships and content requests

Operators, affiliates and agencies are welcome to get in touch through the same form — mark the subject clearly so it reaches the right person. Two things to save time: we don't accept payment for a rating or a list position, and we don't publish guest posts written by a brand about itself. We will look at a review request, and we will look at a data correction from an operator's own compliance team faster than almost anything else in the inbox.

Getting a quicker answer

1. Check the relevant page here first — the answer is often in the terms summary beneath the offer.
2. For anything touching your account, balance or documents, contact the bookmaker's live chat before us.
3. If you're writing to us, give the page, the operator and the specific line in question.
4. Attach a screenshot for corrections — it lets us verify and update in one pass instead of three emails.

Our listings carry a visible last-updated date and the name of the person responsible for the research. If something below that date has changed, tell us and we'll re-check it. That feedback loop is the most useful thing a reader can send, and it costs you nothing but a couple of minutes.