Good Customer Serivce

This week I bought my groceries

from Tesco online.

My husband usually does the shopping 

but I had a voucher to use to check

out their new veg service.

The online shopping was really easy to use

and when I realised I'd forgotten something

it was really easy to add it to the order.

The price of the delivery was only £1.

The delivery man arrived on time

and was very friendly and helpful.

Unfortunatley when it came some of the

veg had been packed incorrectly.

The pack of Jacket Patatoes had been

placed on top so they had damaged the items underneath.

Not a problem I emailed customer service

with the issues and I was credited for the items.

They then phoned me to check everything was okay

and that the situation was resolved.

They also apologised!

This makes a huge difference with customer service with me.

The next day the store themselves rang to 

make sure everything was okay, 

the issue was resolved

and what they could do to make sure it doesn't have again.

I explained the only problem was the way it had been packed.

I explained that rice crackers were at the bottom and 

the jacket potatoes had been placed on top.

This meant fruit was bruised and the crackers were crushed.

They were brilliant and said they would give the member

of staff extra training and it wouldn't happen again.

At all times I wasn't made to chase and 

they went out of their way to make sure that I was happy.

They wanted to make sure the situation was resolved

and I was satisfied.

I think a lot of other companies could take

a look at their customer service

and take a page out of #Tesco's book.